All returns require authorization from Steren Solutions. Please contact us at
csr@steren.com to obtain an RMA form for the return of your unit. Business hours are Mon-Fri from 8am-5pm PST.
Return Of Defective Items
All returns require an RMA#. Please include a detailed description of the defect and whether you would like to receive a replacement or refund. Once item is received, it will be bench tested by a factory-trained technician together with the detailed description you provided to confirm product is defective. Replacement will be sent or refund issued according to your request.
Merchandise found to be non-defective will be subject to a 20% restocking fee. Additional fees may be assessed for missing factory supplied hardware & packaging, where there is excessive wear & tear or damaged packaging.
Return Of New Unwanted Items
You can return new, unopened factory-sealed merchandise within 14 days of purchase date. You will be issued a full credit by Steren Solutions less actual shipping charges. You must ship the product back to us at your own expense. Buyer is responsible for return shipping.
Non-Returnable Items
- TVs larger than 20 inches
- Audio/Video Stands/Furniture
- Any product with a service activation feature
- Items having their UPC Labels or Barcodes cut or removed
- Physical damaged items after being signed for in good condition
Packaging Your Return
Returned merchandise must include all factory packaging and supplied accessories in its original carton with all UPC & Barcodes intact. Incomplete returns will receive a reduced credit reflecting any missing accessories. All merchandise returned MUST be double boxed with NO writing on the manufacturer’s box. Your RMA# must be displayed prominently on the outside your shipping box, NOT THE MANUFACTURER’S BOX.
Return Shipping Costs
You are responsible for shipping any return product to the STEREN SOLUTIONS warehouse. Returned merchandise must arrive no later than 14 days after we provide you with a Return Merchandise Authorization Number (RMA). Any items that were part of any free or reduced shipping promotion will be assessed actual shipping costs. Please note: Customers will receive less than a full credit on any merchandise returned to STEREN SOLUTIONS as refused or undeliverable (excluding freight carrier damaged goods). Due to the actual shipping costs incurred by STEREN SOLUTIONS you will not be refunded to & from actual shipping charges plus a 20% restocking fee.
Returns meeting the conditions outlined above will be processed within 7-9 business days following receipt. Processing may be slightly extended during peak business periods.
STEREN SOLUTIONS total liability for any loss, damage, or injury shall not exceed the net purchase price paid for the product(s). In no event shall STEREN SOLUTIONS be liable for any indirect, special or consequential losses or damages. By placing an order, customer accepts all terms and conditions stated herein or as published on STEREN’s website.
